As an Operations Team Lead I, you will provide training, coaching, and work direction for operations associates supporting standardized and manual processing
Job Summary
As an Operations Team Lead I, you will provide training, coaching, and work direction for operations associates supporting standardized and manual processing.
The role includes monitoring process volumes, supporting escalated customer service situations, and ensuring compliance with regulatory requirements.
Employees benefit from a comprehensive Total Rewards Program, leadership development, flexible work options, and opportunities for career growth.
Matching Summary
As an Operations Team Lead I, you will provide training, coaching, and work direction for operations associates supporting standardized and manual processing.
Salary
Base: $50,000 - $80,000; Bonus/Equity: discretionary bonus and stock where applicable; Benefits: 401(k) with company match, health, dental, vision, life and disability insurance, paid time-off
Skills & Requirements
Must-have
Training and coaching operations associates
Customer service escalation support
Process oversight and compliance monitoring
Microsoft Word, Excel and Outlook proficiency
Performance management and mentoring
Nice-to-have
Business, finance or related degree
Cross enterprise collaboration
Change management support
Career development focus
Flexible work/life balance options
Key Requirements
4-year degree or equivalent experience
3+ years job-related experience
1+ year securities, banking or technology experience