Gtm Systems Admin (support), Remote (us)

Harvey

Remote, US
Base: $77,000-$115,400; bonus/equity: not specifie...
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Zendesk administration
Customer success platforms
System integration
** Harvey is seeking a Customer Success Systems Administrator to manage and optimize their Zendesk platform and other customer success tools. The ideal candidate will have extensive experience with Zendesk, strong systems thinking capabilities, and a collaborative approach to enhancing customer operations. **

Job Summary

  • Harvey is transforming legal and professional services with frontier agentic AI and an enterprise-grade platform.
  • This role will own the implementation, configuration, and ongoing optimization of Zendesk and adjacent CS platforms.
  • The ideal candidate has deep Zendesk expertise, strong familiarity with CS tools, and a systems-oriented mindset.

Matching Summary

Match Score: 75

** Harvey is seeking a Customer Success Systems Administrator to manage and optimize their Zendesk platform and other customer success tools. The ideal candidate will have extensive experience with Zendesk, strong systems thinking capabilities, and a collaborative approach to enhancing customer operations. **

Salary

Base: $77,000-$115,400; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Zendesk administration
  • Customer Success platforms
  • System integration
  • Workflow optimization
  • Reporting and dashboards

Nice-to-have

  • Frontier agentic AI
  • Generational company building
  • Thrive in ambiguity
  • Push for excellence
  • Shape the future of work

Key Requirements

  • 3+ years Zendesk administration experience
  • Experience with Gainsight or Catalyst
  • API integration experience
  • Systems thinking and problem-solving

Work Rights

Not specified

Tailored Resume

Cover Letter