Supervisor, It Help Desk

Lightspeeddms

South Jordan, UT, United States
On-site
Team leadership and coaching
Escalation point for complex issues
Microsoft 365 and entra id
Lead and mentor the IT Help Desk team, ensuring high-quality support services to internal employees

Job Summary

  • Lead and mentor the IT Help Desk team, ensuring high-quality support services to internal employees.
  • Serve as the primary escalation point for complex technical issues and collaborate with Systems Administrators and IT leadership.
  • Develop and maintain IT procedures, runbooks, and knowledge base articles to improve team efficiency and consistency.

Matching Summary

Lead and mentor the IT Help Desk team, ensuring high-quality support services to internal employees.

Skills & Requirements

Must-have

  • Team leadership and coaching
  • Escalation point for complex issues
  • Microsoft 365 and Entra ID
  • Ticketing queue management
  • Process improvement and documentation

Nice-to-have

  • Service-first support culture
  • Proactive issue resolution
  • Cross-functional collaboration
  • Continuous improvement mindset

Key Requirements

  • 4+ years IT support experience
  • 1-2 years lead/supervisory experience
  • Windows OS, Microsoft 365, Entra ID
  • ITSM principles knowledge
  • CompTIA A+ or Network+ certification (preferred)
  • ITIL Foundation certification (preferred)

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter