The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions
Job Summary
The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions.
Thomson Reuters offers a comprehensive benefits package including flexible vacation, mental health days, retirement savings, and tuition reimbursement.
This role offers flexibility and work-life balance through supportive workplace policies and work from anywhere options for up to 8 weeks per year.
Matching Summary
The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions.
Salary
Base: $93,100 USD - $172,900 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Legal AI solutions adoption
Customer lifecycle engagement
Strategic executive relationships
Transform legal workflows with AI
Drive user adoption and training
Enhance retention and satisfaction
Nice-to-have
Trusted advisor to customers
Proactive problem-solving
Voice of the customer advocacy
Curiosity in technology advancements
Globally recognized inclusion and belonging
Key Requirements
5+ years of experience in Customer Success, Consulting, or Account Management
Formal legal education (JD) or substantial legal technology experience
Global and Large Law firm experience highly preferred