Not specified (assumed flexible due to emphasis on work-life balance and team support).
Troubleshoot complex account configurations
Investigate, diagnose, and deliver solutions
Writing and executing sql queries
Workday is seeking a Senior Associate Technical Support Engineer for their Paradox Customer Support team, focusing on providing innovative and effective solutions to complex customer issues. The ideal candidate should possess strong technical skills, particularly in troubleshooting and data analysis, along with excellent communication abilities
Job Summary
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Senior Associate Technical Support Engineer for their Paradox Customer Support team, focusing on providing innovative and effective solutions to complex customer issues. The ideal candidate should possess strong technical skills, particularly in troubleshooting and data analysis, along with excellent communication abilities.
Skills & Requirements
Must-have
Troubleshoot complex account configurations
Investigate, diagnose, and deliver solutions
Writing and executing SQL queries
Configure client SSO, sFTP, and SSH
Partner with Product Managers and Development
Maintain internal Technical Documentation
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Work-life balance and wellbeing
Familiarity with AI troubleshooting tools
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years experience validating XML, JSON, and CSV
1+ years experience with JIRA, Microsoft Office, and Visual Studio Code
1+ years experience with data-driven decision-making