Customer Banking Specialist - Camberwell

CBA (Commonwealth Bank)

Camberwell, VIC, Australia
On-site
Exceptional customer service
Financial services experience
Clear communication of financial terms
The Commonwealth Bank is seeking a Customer Banking Specialist for their Camberwell branch to enhance customer banking experiences. The role emphasizes strong customer service skills, financial product knowledge, and the ability to engage with a diverse clientele

Job Summary

  • As the Customer Banking Specialist in our Camberwell Branch, you'll have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, and process credit product applications, while also completing Financial Health Checks to assess their financial needs.
  • Provide options for customers through education and demonstration of in-branch technology and digital banking options, while problem-solving and championing processes and procedures.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a Customer Banking Specialist for their Camberwell branch to enhance customer banking experiences. The role emphasizes strong customer service skills, financial product knowledge, and the ability to engage with a diverse clientele.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Financial services experience
  • Clear communication of financial terms
  • Problem-solving and solution identification
  • Risk-adverse culture championing

Nice-to-have

  • Retail or hospitality experience
  • Ability to identify customer needs
  • Interest in career growth
  • Holistic customer solutions

Key Requirements

  • Proven experience in customer service
  • Excellent communication skills
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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