Sr Business Process Analyst - Support Knowledge And Ai
goldcar.ws
Fully remote
Analyze knowledge trends
Process optimization initiatives
Knowledge management system integration
This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change
Job Summary
This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.
Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
Matching Summary
This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
Skills & Requirements
Must-have
Analyze knowledge trends
Process optimization initiatives
Knowledge management system integration
Process mapping and analysis
Support technologies experience
Data analysis and visualization tools
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
AI/ML frameworks
KCS and Lean Six Sigma certification
Key Requirements
8+ years experience as Business Process Analyst
5+ years in knowledge management tools
Experience with AI chatbot/automated systems
2+ years Experience with SQL
Bachelor's degree in Business Administration or related field OR equivalent experience