Customer Care Manager– Allflex (hybrid)

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Base: $87,300.00 - $137,400.00; bonus/equity: elig...
Hybrid
Customer care management
Sap proficiency
Order processing and returns
The Customer Care Manager – Allflex leads day-to-day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers across multiple channels

Job Summary

  • The Customer Care Manager – Allflex leads day-to-day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers across multiple channels.
  • This role provides leadership, coaching, and performance oversight while driving continuous improvement and operational excellence within the team.
  • The company offers a comprehensive benefits package including medical, dental, vision, retirement plans, paid holidays, and vacation, alongside a hybrid work model for office-based employees.

Matching Summary

The Customer Care Manager – Allflex leads day-to-day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers across multiple channels.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Eligible for annual bonus and long-term incentive; Benefits: Medical, dental, vision, retirement, paid holidays, vacation

Skills & Requirements

Must-have

  • Customer Care Management
  • SAP proficiency
  • Order Processing and Returns
  • Operational Excellence
  • Team Leadership and Coaching
  • Customer Relationship Management

Nice-to-have

  • Business Process Improvement
  • Technical Product Support
  • Forward-Thinking Mindset
  • Adaptability in Dynamic Environments
  • Mentorship and Guidance

Key Requirements

  • 5 years customer support experience
  • 2 years SAP experience
  • Bachelor’s degree or equivalent experience
  • Demonstrated leadership experience
  • Dedicated home workspace with reliable internet
  • Ability to lead through change

Work Rights

US and Puerto Rico Residents Only

Tailored Resume

Cover Letter