Base: £13 ph; bonus/equity: not specified; benefit...
On-site
Fluent dutch and english communication skills
Experience with salesforce database management
Proven customer service experience in membership environment
The role involves delivering first-class service in Dutch and English to members across the UK and Europe while adhering to departmental SLAs
Job Summary
The role involves delivering first-class service in Dutch and English to members across the UK and Europe while adhering to departmental SLAs.
Candidates will be responsible for managing member queries, processing payments, and maintaining accurate records within the Salesforce database.
The position offers competitive benefits including staff discounts, health care, and opportunities for professional development within a global network.
Matching Summary
The role involves delivering first-class service in Dutch and English to members across the UK and Europe while adhering to departmental SLAs.
Salary
Base: £13 per hour; Bonus/Equity: Not specified; Benefits: Competitive compensation package with perks
Skills & Requirements
Must-have
Fluent Dutch and English communication skills
Experience with Salesforce database management
Proven customer service experience in membership environment
Ability to handle payment transactions via credit card and SEPA
Nice-to-have
Passion for elevating customer experience
Adaptability in fast-paced team environments
Strong written correspondence and telephone manner
Willingness to learn and progress professionally
Key Requirements
At least one year of customer-facing experience
Fluency in both Dutch and English languages
Proficiency with Microsoft Office packages and data entry