Customer Support

Rockwool AS

Milan, Italy
Hybrid (1 day home office/week after the first month)
Process customer orders in sap
Coordinate logistics and transport
Respond to customer enquiries
Rockwool AS is seeking a Customer Service Support professional to join their Milan team. The role requires customer order processing, coordination of logistics, and effective communication, with a focus on sustainability and collaboration within a diverse work environment

Job Summary

  • Accurately process customer orders in SAP, validate products, quantities and lead times.
  • Coordinate logistics and transport with internal teams and third‑party providers.
  • Respond to customer and internal enquiries regarding availability, lead times, pricing, documentation, and samples.

Matching Summary

Match Score: 85

Rockwool AS is seeking a Customer Service Support professional to join their Milan team. The role requires customer order processing, coordination of logistics, and effective communication, with a focus on sustainability and collaboration within a diverse work environment.

Skills & Requirements

Must-have

  • Process customer orders in SAP
  • Coordinate logistics and transport
  • Respond to customer enquiries
  • Fluent in Italian and English

Nice-to-have

  • Customer focus and problem solving
  • Work in a fast-paced environment
  • Participate in Group projects

Key Requirements

  • 5+ years customer service experience
  • Proficiency in SAP is mandatory
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter