Base: $102,000 - $112,000 cad; bonus/equity: not s...
On-site
Customer experience enhancement
Continuous improvement culture
Performance monitoring and optimization
Oversee and enhance the customer experience for HelloFresh, Chefs Plate, and Factor_ brands, leading a dedicated team to ensure excellence and customer satisfaction
Job Summary
Oversee and enhance the customer experience for HelloFresh, Chefs Plate, and Factor_ brands, leading a dedicated team to ensure excellence and customer satisfaction.
Implement processes for continuous improvement, utilize experiments to identify top opportunities, and advance the voice of the customer within the organization.
Develop and implement customer care strategies aligned with overall business objectives and collaborate with other departments to influence product and service enhancements.
Matching Summary
Oversee and enhance the customer experience for HelloFresh, Chefs Plate, and Factor_ brands, leading a dedicated team to ensure excellence and customer satisfaction.
Salary
Base: $102,000 - $112,000 CAD; Bonus/Equity: Not specified; Benefits: Health & Dental, Health Spending Account, RRSP Matching, Vacation & PTO, Parental Leave Top-up, L&D fund
Skills & Requirements
Must-have
Customer experience enhancement
Continuous improvement culture
Performance monitoring and optimization
Cross-functional collaboration
Nice-to-have
Inspire positive work environment
Advance voice of the customer
Experimentation and implementation
Key Requirements
5+ years senior customer care management experience
Experience managing external stakeholders/vendors
Bachelor's degree in Business, Marketing, or related field