Executive - Emr Support

CRP Informationssysteme GmbH

Mumbai, India
Hybrid
Tier 1 and tier 2 technical support
International calling experience required
Exceptional verbal and written communication
The role involves providing Tier 1 and Tier 2 technical support to US-based doctors and clinical staff regarding EMR applications

Job Summary

  • The role involves providing Tier 1 and Tier 2 technical support to US-based doctors and clinical staff regarding EMR applications.
  • Candidates must have at least 2 years of experience in customer support and possess exceptional international calling skills.
  • Benefits include 30 days of leave per calendar year, mediclaim policy, and a lifestyle rewards program.

Matching Summary

The role involves providing Tier 1 and Tier 2 technical support to US-based doctors and clinical staff regarding EMR applications.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • International calling experience required
  • Exceptional verbal and written communication
  • Active listening abilities
  • Good problem-solving abilities

Nice-to-have

  • Knowledge of US healthcare industry
  • Experience with EHR/EMR platform
  • Knowledge of MIPS workflow
  • HTML/SQL/AWS knowledge
  • Empathetic patient-centered support

Key Requirements

  • Bachelor's degree
  • Minimum 2 years customer support experience
  • International calling experience mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter