Patient Engagement Partner, Access Center - Neurology

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Fully remote
Answering patient calls
Scheduling appointments
Working referral work queues
St. Luke's University Health Network is seeking a fully remote Patient Engagement Partner for their Access Center, focusing on providing exceptional patient experiences through effective scheduling and communication. The ideal candidate should possess strong customer service skills, preferably with experience in healthcare, and be capable of managing a high volume of patient interactions

Job Summary

  • The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience.
  • This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs.
  • St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset!

Matching Summary

Match Score: 85

St. Luke's University Health Network is seeking a fully remote Patient Engagement Partner for their Access Center, focusing on providing exceptional patient experiences through effective scheduling and communication. The ideal candidate should possess strong customer service skills, preferably with experience in healthcare, and be capable of managing a high volume of patient interactions.

Skills & Requirements

Must-have

  • Answering patient calls
  • Scheduling appointments
  • Working referral work queues
  • Verifying patient information
  • High volume environment

Nice-to-have

  • Building positive relationships
  • Continuous growth mindset
  • Service-oriented approach
  • Quality-driven performance

Key Requirements

  • High School diploma or equivalent
  • Minimum 1-2 years customer service experience
  • Previous healthcare experience preferred
  • EMR experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter