Director, Ai & Chatbot

OKX

Kuala Lumpur, Malaysia
**
Strong technical fluency in nlp and llm systems
Proven experience in fintech or crypto trading environments
Ability to connect ai model behavior with operational outcomes
** OKX is seeking a Director of AI & Chatbot to lead the transformation of its conversational AI capabilities globally. The ideal candidate should possess strong technical skills in NLP and LLM systems, with a background in fintech or crypto environments. **

Job Summary

  • The role involves owning and scaling OKX's conversational AI and bot intelligence capability globally to drive automation and efficiency.
  • This position requires leading the transition from traditional performance management to a strategic AI-driven capability that materially improves customer experience.
  • The team operates at the intersection of Customer Operations, AI & Data Systems, Product & Engineering, and Knowledge & Content Systems.

Matching Summary

Match Score: 75

** OKX is seeking a Director of AI & Chatbot to lead the transformation of its conversational AI capabilities globally. The ideal candidate should possess strong technical skills in NLP and LLM systems, with a background in fintech or crypto environments. **

Skills & Requirements

Must-have

  • Strong technical fluency in NLP and LLM systems
  • Proven experience in fintech or crypto trading environments
  • Ability to connect AI model behavior with operational outcomes

Nice-to-have

  • Experience building high-performing AI-native teams
  • Strategic partnership skills with Product and Engineering
  • Background in scaling operations across 40+ markets

Key Requirements

  • Leadership experience in AI and Bot Intelligence
  • Deep understanding of Large Language Models (LLMs)
  • Track record in financial technology or cryptocurrency sectors

Work Rights

Not specified

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