Patient Family Relations Specialist, Float

The General Hospital Corporation Mass General Brigham

Boston, MA, United States
Base: $58,136.00 - $84,656.00/annual; bonus/equity...
4d onsite
Patient and family relations
Investigate patient concerns
Patient rights and responsibilities
The Patient Family Relations Specialist serves as a liaison between patients, loved ones, and staff to respond to feedback and requests in a compassionate and supportive manner, focusing on patient rights and needs

Job Summary

  • The Patient Family Relations Specialist serves as a liaison between patients, loved ones, and staff to respond to feedback and requests in a compassionate and supportive manner, focusing on patient rights and needs.
  • This role involves conducting investigations into patient concerns, facilitating communication, mediating expectations, and supporting patients in understanding their rights and responsibilities.
  • The position requires flexibility to support multiple Mass General Brigham sites, including MGH and BWH, with a primary focus on MGH due to higher case volume and complexity.

Matching Summary

The Patient Family Relations Specialist serves as a liaison between patients, loved ones, and staff to respond to feedback and requests in a compassionate and supportive manner, focusing on patient rights and needs.

Salary

Base: $58,136.00 - $84,656.00/Annual; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • patient and family relations
  • investigate patient concerns
  • patient rights and responsibilities
  • facilitate communication
  • resolve feedback concerns

Nice-to-have

  • compassionate and supportive manner
  • patient and family centered culture
  • flexible and open minded
  • demonstrate maturity
  • commitment to DEI initiatives

Key Requirements

  • 3-5 years of experience
  • Bachelor's degree preferred
  • Healthcare setting experience

Work Rights

Not specified

Tailored Resume

Cover Letter