ASETS is seeking a Senior Manager for Field Operations to lead service delivery in semiconductor fabs, focusing on tool uptime and customer satisfaction. The ideal candidate should possess significant experience in CVD equipment and process development, along with strong leadership abilities to manage field service teams and complex technical issues
Job Summary
The Senior Manager leads end-to-end field service operations for CVD products across multiple semiconductor fabs to ensure high tool uptime.
This role is responsible for monitoring critical service performance KPIs including MTTR, MTBF, response time, and customer satisfaction.
The position requires a candidate with at least 8 years of experience in process development focused on CVD equipment and strong knowledge of thin-film deposition.
Matching Summary
Match Score: 85
ASETS is seeking a Senior Manager for Field Operations to lead service delivery in semiconductor fabs, focusing on tool uptime and customer satisfaction. The ideal candidate should possess significant experience in CVD equipment and process development, along with strong leadership abilities to manage field service teams and complex technical issues.
Skills & Requirements
Must-have
CVD equipment process development
Thin-film deposition knowledge
Vacuum systems expertise
Semiconductor fab operations
Tool uptime and KPI management
Complex technical issue resolution
Nice-to-have
Predictive maintenance program leadership
Data-driven failure analysis strategies
Cross-functional global team collaboration
Continuous improvement initiatives
Senior customer relationship management
Key Requirements
Bachelor's or Master's degree in Engineering or Science
Minimum 8 years of experience in CVD process development
Proven track record in yield enhancement and troubleshooting