Senior Customer Success Manager

MongoDB

Mexico City, Mexico
On-site
7 to 10 years technical customer-facing experience
4+ years managing enterprise g2000 accounts
Experience with consumption-based products
The role involves acting as a strategic advisor for Enterprise G2000 accounts to maximize customer lifetime value and success

Job Summary

  • The role involves acting as a strategic advisor for Enterprise G2000 accounts to maximize customer lifetime value and success.
  • Candidates must drive customer retention, revenue realization, and long-term advocacy while navigating complex technical environments.
  • MongoDB offers a supportive culture with benefits including fertility assistance, generous parental leave, and employee affinity groups.

Matching Summary

The role involves acting as a strategic advisor for Enterprise G2000 accounts to maximize customer lifetime value and success.

Skills & Requirements

Must-have

  • 7 to 10 years technical customer-facing experience
  • 4+ years managing Enterprise G2000 accounts
  • Experience with consumption-based products
  • Bachelor's degree in Computer Science or STEM
  • Ability to influence C-suite stakeholders

Nice-to-have

  • AI fluency for process enhancement
  • Mentoring and coaching team members
  • Experience with MongoDB Atlas platform
  • Cross-functional collaboration skills
  • Global account team navigation

Key Requirements

  • 7-10 years relevant technical experience
  • 4+ years accountability for customer health and revenue
  • Bachelor's degree in Computer Science or STEM
  • Based in Mexico City for hybrid work model

Work Rights

Must be based in Mexico City

Tailored Resume

Cover Letter