Customer Service Officer At Human Resources / Office Administration

Me2Works

On-site
Handle customer enquiries and requests
Resolve customer queries via phone, email, livechat
Professional manner with tactful skills
Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers

Job Summary

  • Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
  • Provide support to management and recommend productivity/service improvements.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.

Skills & Requirements

Must-have

  • Handle customer enquiries and requests
  • Resolve customer queries via phone, email, LiveChat
  • Professional manner with tactful skills
  • Accuracy and compliance of requests
  • Excellent telephone manner
  • Good communication skills in English and Chinese

Nice-to-have

  • Support management recommendations
  • Ad-hoc tasks for business needs
  • Empowering learning and growth
  • Flexible environment with well-being
  • Inclusive work environment
  • Mature and pleasant personality

Key Requirements

  • 3+ years customer service experience preferred
  • HKDSE/HKCEE/ diploma qualification required
  • IIQE 1,3,5 preferred
  • Call centre/service centre environment experience preferred
  • Individual Financial Products or Life, group life and medical insurance, financial and wealth management products experience preferred
  • Fast and accurate typing skills (over 45 wpm)
  • PC literate in Word/Excel

Work Rights

Not specified

Tailored Resume

Cover Letter