Job Summary

• Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
• Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
• Develop and nurture relationships with clients and users within client organizations to seamlessly manage renewal and expansion opportunities.

Matching Summary

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.

Skills & Requirements

Key Requirements

• 5+ years of experience in customer success or account management
• 5+ years of experience supporting or implementing enterprise SaaS solutions
• Technical understanding of complex software ecosystems
• Experience educating clients on products and providing ongoing training
• Comfortable working with global, cross-functional teams and clients across different time zones

Work Rights