Associate Customer Success Manager – Risk

London Stock Exchange Group

London, Canada
Governance, risk & compliance knowledge
Financial institutions best practices
Eu kyc, aml regulations
Drive successful adoption and expansion of workflow solutions within assigned accounts to increase value creation and revenue retention

Job Summary

  • Drive successful adoption and expansion of workflow solutions within assigned accounts to increase value creation and revenue retention.
  • Build, maintain and demonstrate strong relationships with business decision makers and users within each account to influence adoption.
  • Develop and execute retention strategies as part of the customer success plan for accounts, in cooperation with Account Team members.

Matching Summary

Drive successful adoption and expansion of workflow solutions within assigned accounts to increase value creation and revenue retention.

Skills & Requirements

Must-have

  • Governance, Risk & Compliance knowledge
  • financial institutions best practices
  • EU KYC, AML regulations
  • AML name/payment screening products
  • customer success plan development
  • user adoption strategies

Nice-to-have

  • trusted advisor relationships
  • collaborative team culture
  • sustainability commitment
  • continuous improvement mindset

Key Requirements

  • Minimum 2-4 years experience in banking sector
  • Bachelor's or Master's Degree
  • Expert knowledge of Compliance & Risk in financial institutions
  • Technology-savvy
  • Understanding of financial markets

Work Rights

Not specified

Tailored Resume

Cover Letter