Call Centre Associate

SINGAPORE MEDICAL GROUP LIMITED

Singapore, Singapore
Not specified
Respond to customer enquiries via phone email online
Assist with appointment bookings for health screenings
Ensure strict adherence to pdpa guidelines confidentiality
Singapore Medical Group Limited is seeking a Call Centre Associate to provide high-quality customer service through various communication channels. The role requires prompt responses to inquiries, appointment bookings, and adherence to confidentiality guidelines within a collaborative team environment. Candidates with previous experience in call centers or healthcare are preferred

Job Summary

  • The role involves responding promptly and professionally to customer enquiries via phone, email, and online messaging platforms.
  • Employees will assist with appointment bookings for regular health screenings and vaccinations while ensuring patient confidentiality.
  • The position requires providing accurate information on medical services and supporting insurance claims processes.

Matching Summary

Match Score: 75

Singapore Medical Group Limited is seeking a Call Centre Associate to provide high-quality customer service through various communication channels. The role requires prompt responses to inquiries, appointment bookings, and adherence to confidentiality guidelines within a collaborative team environment. Candidates with previous experience in call centers or healthcare are preferred.

Skills & Requirements

Must-have

  • Respond to customer enquiries via phone email online
  • Assist with appointment bookings for health screenings
  • Ensure strict adherence to PDPA guidelines confidentiality

Nice-to-have

  • Previous experience in call centre or healthcare role
  • Ability to manage enquiries in a courteous manner
  • Willingness to learn within the healthcare sector

Key Requirements

  • Minimum GCE 'N' or 'O' Level qualification
  • Excellent customer service and communication skills
  • Strong time management skills

Work Rights

Not specified

Tailored Resume

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