Technical Delivery Support Analyst - Talent And Learning

Harkett

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax basics
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide.
  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact, and collaborating with multiple teams to implement solutions.
  • Workday offers a flexible work approach combining in-person and remote work, promoting work-life balance and career development.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax basics
  • API client experience
  • Customer case queue management
  • 24/7 global support shift participation

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative communication skills
  • Resilience under tight deadlines
  • Mentoring and coaching others
  • Experience with web service integrations
  • Knowledge article creation

Key Requirements

  • 3 years SaaS Enterprise software experience
  • Basic knowledge of Object Oriented Programming
  • Basic SQL query reading skills
  • Experience with API clients like SoapUI or Postman
  • Ability to support HCM or Talent solutions
  • Experience managing case queues
  • Confident verbal and written communication

Work Rights

Not specified

Tailored Resume

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