Technical Support Specialist

Brookfield Properties

Los Angeles, United States
Base: $62,000 - $72,000 annually; bonus/equity: no...
Fully remote
2 years it support experience
Windows 11 and office 365 support
Servicenow incident lifecycle management
This role is critical for maintaining end-user productivity by supporting enterprise applications and hardware across the organization

Job Summary

  • This role is critical for maintaining end-user productivity by supporting enterprise applications and hardware across the organization.
  • The position offers structured learning opportunities through LinkedIn Learning and technical boot camps to foster career progression within IT.
  • Employees enjoy comprehensive benefits including 401(k) matching, tuition reimbursement, summer Fridays, and paid maternity leave.

Matching Summary

This role is critical for maintaining end-user productivity by supporting enterprise applications and hardware across the organization.

Salary

Base: $62,000 - $72,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k, Life Insurance

Skills & Requirements

Must-have

  • 2 years IT support experience
  • Windows 11 and Office 365 support
  • ServiceNow incident lifecycle management
  • Remote technical troubleshooting skills
  • Hardware support for Windows iOS Android

Nice-to-have

  • Experience in call queue environment
  • Familiarity with ITIL framework concepts
  • Strong active listening and communication
  • Proactive problem-solving in fast pace
  • Vendor engagement for escalated issues

Key Requirements

  • High School Diploma or GED required
  • Minimum 2 years of IT support experience
  • Demonstrated understanding of ITIL processes

Work Rights

Not specified

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