Enrollment Contact Representative

Northeastern University

Dedham, MA, United States
Base: $23.02 - $31.66; bonus/equity: not specified...
Hybrid
Interpersonal and phone etiquette
Problem-solving skills
Technological literacy
Serve as the front line contact for parents and students, assisting in recruitment, enrollment, and retention efforts

Job Summary

  • Serve as the front line contact for parents and students, assisting in recruitment, enrollment, and retention efforts.
  • Advise and assist students and parents with inquiries regarding admissions, financial aid, student accounts, and immigration compliance.
  • Maintain a knowledge base and act as a liaison to ensure student questions and concerns are addressed effectively.

Matching Summary

Serve as the front line contact for parents and students, assisting in recruitment, enrollment, and retention efforts.

Salary

Base: $23.02 - $31.66; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Interpersonal and phone etiquette
  • Problem-solving skills
  • Technological literacy
  • Critical thinking skills
  • Customer service experience

Nice-to-have

  • Positive outgoing personality
  • Self-starter attitude
  • Fast-paced environment adaptability

Key Requirements

  • Associate's Degree or equivalent
  • Strong communication skills
  • Experience with databases and system software
  • Sensitivity to diverse populations

Work Rights

Not specified

Tailored Resume

Cover Letter