Customer Experience Advisor | S1 | Retail Banking | Minehead Branch

Santander

Minehead, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Onsite (35 hours per week, monday to saturday)
Outstanding customer service
Effective communication with customers
Day-to-day transactions and queries
Santander is seeking a Customer Experience Advisor for their Minehead Branch, responsible for providing exceptional customer service and support in retail banking. The role requires flexibility and a proactive approach to various customer interactions, with an emphasis on teamwork and innovative problem-solving

Job Summary

  • Santander is evolving into a technology-driven organisation, with people at the heart of this customer-centric transformation.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud.
  • Santander offers competitive rewards including a starting salary of £25,000, 25 days' holiday, pension contributions, and a range of wellbeing and global growth opportunities.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Minehead Branch, responsible for providing exceptional customer service and support in retail banking. The role requires flexibility and a proactive approach to various customer interactions, with an emphasis on teamwork and innovative problem-solving.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, healthcare, pension, life assurance, share plans, product discounts, wellbeing support, family leave

Skills & Requirements

Must-have

  • outstanding customer service
  • effective communication with customers
  • day-to-day transactions and queries
  • customer fraud and scam protection
  • first point of contact for customers

Nice-to-have

  • desire to go above-and-beyond
  • flexible, can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter