People Operations Manager

Tencent

Not specified (assumed hybrid or flexible based on industry norms)
Hr shared service center experience
Hr process optimization
Employee lifecycle processes
Tencent is seeking a People Operations Manager to optimize and maintain standardized HR processes, enhance employee experience, and ensure operational excellence across the employee lifecycle. The ideal candidate should have extensive experience in HR Shared Services, particularly in process optimization and project management, along with strong analytical and communication skills

Job Summary

  • Optimize and maintain global/regional standardized SOPs for onboarding, internal transfers, and offboarding processes, ensuring operational excellence.
  • Oversee the execution of critical/non-standard employee lifecycle processes, identify bottlenecks, and lead root-cause analysis for issue resolution.
  • Drive initiatives to enhance employee experience during critical lifecycle moments and gather feedback for targeted process improvements.

Matching Summary

Match Score: 85

Tencent is seeking a People Operations Manager to optimize and maintain standardized HR processes, enhance employee experience, and ensure operational excellence across the employee lifecycle. The ideal candidate should have extensive experience in HR Shared Services, particularly in process optimization and project management, along with strong analytical and communication skills.

Skills & Requirements

Must-have

  • HR Shared Service Center experience
  • HR process optimization
  • employee lifecycle processes
  • operational excellence
  • Workday and ServiceNow
  • data-driven recommendations

Nice-to-have

  • digitalization specialization
  • change management
  • cross-functional collaboration
  • employee experience enhancement
  • bilingual communication (English/Mandarin)

Key Requirements

  • 8+ years HR Shared Service Center experience
  • HR process optimization and digitalization preferred
  • Employee life-cycle operation/project management preferred
  • Strong knowledge of HR processes, systems, best practices
  • Excellent project management skills
  • Strong analytical and problem-solving abilities
  • Excellent communication skills
  • Bilingual (English / Mandarin)

Work Rights

Not specified

Tailored Resume

Cover Letter