Senior Production Readiness Manager

Workday

India
Fully remote
4+ years product support experience
Complex b2b enterprise software implementation
Strong grasp of underlying technologies
Workday is seeking a Senior Production Readiness Manager to support large deployment projects for their AI-driven enterprise software solutions. The role requires a blend of technical expertise, project management skills, and strong customer relations to ensure successful transitions to production environments

Job Summary

  • The Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This role requires a candidate with a solid grasp of Workday's architecture who can effectively use indirect influence to drive issue resolution with senior leadership.
  • Workday offers a flexible work approach where employees spend at least half their time in the office or field with customers, partners, and prospects.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to support large deployment projects for their AI-driven enterprise software solutions. The role requires a blend of technical expertise, project management skills, and strong customer relations to ensure successful transitions to production environments.

Skills & Requirements

Must-have

  • 4+ years product support experience
  • Complex B2B enterprise software implementation
  • Strong grasp of underlying technologies
  • Fluent spoken and written English
  • BS or MS in Technical Degree

Nice-to-have

  • Crisis management experience
  • Experience with HR or Payroll applications
  • Ability to thrive with ambiguity
  • Passion for strong customer relations
  • Project management experience

Key Requirements

  • 4+ years in product support or consulting
  • 5+ years in ERP system performance (SaaS)
  • 7+ years technical support for Sr. level
  • BS/MS in Computer Science or MIS
  • English fluency required

Work Rights

Not specified

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