Sr Tech Svc Desk

Unisys UK

Citynet, United Kingdom
**
Tier 1 and tier 2 support
Troubleshoot complex hardware/software issues
Resolve network connectivity issues
** Unisys UK is seeking a Sr Tech Service Desk professional to provide Tier 1 and Tier 2 support, focusing on troubleshooting complex hardware and software issues, network connectivity, and communication systems. The ideal candidate should have 2-4 years of relevant experience, along with a high school diploma or GED, and potentially a technical certification or associate degree. **

Job Summary

  • Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, client proprietary applications, COTS and Unisys applications.
  • Identifies root causes of problems, takes responsibility for timely solutions, and escalates unusual or complex problems to higher levels for resolution.
  • Communicates problem, resolution, and root cause information to users, both technical and non-technical, to help prevent future recurrence.

Matching Summary

Match Score: 75

** Unisys UK is seeking a Sr Tech Service Desk professional to provide Tier 1 and Tier 2 support, focusing on troubleshooting complex hardware and software issues, network connectivity, and communication systems. The ideal candidate should have 2-4 years of relevant experience, along with a high school diploma or GED, and potentially a technical certification or associate degree. **

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support
  • troubleshoot complex hardware/software issues
  • resolve network connectivity issues
  • support Unisys applications
  • communicate technical information to users

Nice-to-have

  • problem solving and analytical skills
  • support L1 and L2 agents

Key Requirements

  • High School Diploma or GED
  • 2-4 years experience

Work Rights

Not specified

Tailored Resume

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