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Capital One is seeking a Principal Associate - Content Strategist Lead for a fully remote position, with responsibilities including leading a team of content strategists, developing comprehensive content strategies, and enhancing the user experience for customer service agents. The ideal candidate should have strong leadership, writing, and communication skills, along with experience in content strategy and people management.
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Job Summary
The role involves leading a team of content strategists to redesign how the organization researches, creates, and manages content for customer service agents.
Candidates must demonstrate the ability to coach teams on writing simple, human-centric content while ensuring all outputs adhere to strict compliance standards.
This position offers a competitive salary range of $98,900 to $112,900 annually along with performance-based incentives and comprehensive benefits.
Matching Summary
Match Score: 75
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Capital One is seeking a Principal Associate - Content Strategist Lead for a fully remote position, with responsibilities including leading a team of content strategists, developing comprehensive content strategies, and enhancing the user experience for customer service agents. The ideal candidate should have strong leadership, writing, and communication skills, along with experience in content strategy and people management.
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Salary
Base: $98,900 - $112,900 annually; Bonus/Equity: Performance based incentive compensation eligible; Benefits: Comprehensive health, financial, and other benefits included
Skills & Requirements
Must-have
People leadership experience
Content strategy writing
UX research or digital product writing
Compliance and governance adherence
Remote work with in-person reporting
Nice-to-have
Strong influencing skills
Growth mindset and continuous improvement
Cross-functional collaboration
Data-driven decision making
Championing change management
Key Requirements
High School Diploma or equivalent
At least 3 years of writing experience in content strategy