Manager, Technical Support

Joliet Junior College

Joliet, Illinois, United States
Base: $70,689.00 - $79,526 annually; bonus/equity:...
Manage daily technical support operations
Administer it ticket system and knowledge base
Oversee asset purchasing and inventory management
The Technology Support Manager will supervise a team and coordinate the daily operations of the Technology Support and Media Services Department

Job Summary

  • The Technology Support Manager will supervise a team and coordinate the daily operations of the Technology Support and Media Services Department.
  • This role is responsible for ensuring tickets are populated with quality data, managing IT assets, and maintaining the department's knowledge base.
  • Candidates must demonstrate a commitment to the college's core values including respect, inclusion, integrity, collaboration, and well-being.

Matching Summary

The Technology Support Manager will supervise a team and coordinate the daily operations of the Technology Support and Media Services Department.

Salary

Base: $70,689.00 - $79,526 annually; Bonus/Equity: Not specified; Benefits: Non-Union Support Staff benefits available

Skills & Requirements

Must-have

  • Manage daily technical support operations
  • Administer IT ticket system and knowledge base
  • Oversee asset purchasing and inventory management
  • Conduct employee performance appraisals
  • Coordinate warranty repairs with vendors

Nice-to-have

  • Strong customer service mindset
  • Cultural competence and emotional intelligence
  • Forward thinking technology implementation
  • Multicultural competence
  • Commitment to sustainability and innovation

Key Requirements

  • Bachelor's degree or Associate's plus 3 years experience
  • Experience supervising personnel
  • Experience with asset and inventory management
  • A+ certification required
  • Strong writing and organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter