The Specialist, System Support, Service Quality assists the sales and order management team in fixing relevant system issues in the ordering and quote to cash applications
Job Summary
The Specialist, System Support, Service Quality assists the sales and order management team in fixing relevant system issues in the ordering and quote to cash applications.
They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time based on agreed product/process and reducing the resolution time with agreed quality.
Join us and be part of a team that values innovation, quality, and continuous improvement.
Matching Summary
The Specialist, System Support, Service Quality assists the sales and order management team in fixing relevant system issues in the ordering and quote to cash applications.
Skills & Requirements
Must-have
Order to billing process support
Order management support
Troubleshooting client concerns
Handling customer communications
Order life cycle support
Timely support and resolution
Nice-to-have
Continuous improvement focus
Collaborative and creative culture
Commitment to sustainability
High interest in learning
Key Requirements
Previous experience in Order/Quote to Cash / Customer Support
General knowledge of business
Good data interpretation skills
Good understanding of computer systems
Excellent focus for accuracy and completeness
Ability to prioritize and attention to details
Ability to work independently on multiple activities