Service Delivery Director

Uniphar Group

CityWest, Ireland
**
End-to-end service delivery framework
Strategic vision for service delivery
Stakeholder engagement and collaboration
** Uniphar Group is seeking a Service Delivery Director to oversee the end-to-end service delivery process, focusing on strategic implementation and continuous improvement across multiple technology partners. The ideal candidate should have extensive experience in service delivery management, particularly with large-scale ERP implementations and a strong understanding of frameworks like ITIL and SAP. **

Job Summary

  • Oversee the end-to-end handover process from Project Dawn delivery across multiple technology partners, ensuring service excellence and adherence to project timelines.
  • Design and implement a comprehensive service delivery framework that includes best practices, methodologies, and processes to ensure consistency, efficiency, and high-quality service delivery across all projects and initiatives.
  • Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of the service delivery function, presenting performance reports and improvement plans to key stakeholders.

Matching Summary

Match Score: 75

** Uniphar Group is seeking a Service Delivery Director to oversee the end-to-end service delivery process, focusing on strategic implementation and continuous improvement across multiple technology partners. The ideal candidate should have extensive experience in service delivery management, particularly with large-scale ERP implementations and a strong understanding of frameworks like ITIL and SAP. **

Skills & Requirements

Must-have

  • end-to-end service delivery framework
  • strategic vision for service delivery
  • stakeholder engagement and collaboration
  • continuous improvement and innovation
  • risk management and compliance
  • performance monitoring and reporting
  • software delivery process oversight

Nice-to-have

  • people first approach
  • entrepreneurial spirit
  • common purpose
  • trust in operations
  • sustainability focus

Key Requirements

  • 10+ years of experience in service delivery management
  • Bachelor's degree in computer science, IT, or related field
  • Strong understanding of SAP transport management
  • Proficiency in change and release management frameworks (ITIL)
  • Experience with automation tools for release and deployment

Work Rights

Not specified

Tailored Resume

Cover Letter