Wrike or similar saas project management platform expertise
Strong troubleshooting and analytical problem-solving skills
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally
Job Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
This role ensures global users receive timely, accurate, and high-quality support while maintaining platform stability and driving continuous improvement.
WPP offers a culture of creativity, belonging, and continuous learning with opportunities to create and influence projects at an unparalleled scale.
Matching Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
Skills & Requirements
Must-have
5+ years global support operations experience
Wrike or similar SaaS project management platform expertise
Strong troubleshooting and analytical problem-solving skills
Experience managing SLAs and incident escalation paths
Ability to work with cross-functional global teams
Nice-to-have
ITIL certification or ITIL-based service environment experience
Proficiency in analytics and reporting for trend identification
Experience working within large complex global organizations
Ability to work independently with minimal supervision
Strong attention to detail for accuracy and consistency
Key Requirements
5+ years experience in global support operations
Experience supporting SaaS project or work management platforms
Proven track record managing SLAs and escalation protocols
Strong documentation and operational governance skills
Excellent communication skills for technical and non-technical audiences