Banamex Norte Volante Sr Distrito Monterrey Regional

Citi Handlowy

Monterrey, Mexico
Fully onsite
Customer issue resolution
Client portfolio management
Regulatory knowledge
Citi Handlowy is seeking a Customer Service Representative for their Monterrey region, responsible for assisting clients and resolving issues while maintaining compliance with departmental standards. The role requires 2-4 years of relevant experience, strong customer service skills, and proficiency in Microsoft Office

Job Summary

  • The primary goal of this role is to resolve external customer issues and provide consistent customer support.
  • Responsibilities include managing customer inquiries, ensuring timely resolution, and developing client portfolios through regular interaction.
  • Maintain knowledge of new regulatory and market requirements affecting the client base and ensure compliance with all departmental standards.

Matching Summary

Match Score: 85

Citi Handlowy is seeking a Customer Service Representative for their Monterrey region, responsible for assisting clients and resolving issues while maintaining compliance with departmental standards. The role requires 2-4 years of relevant experience, strong customer service skills, and proficiency in Microsoft Office.

Skills & Requirements

Must-have

  • customer issue resolution
  • client portfolio management
  • regulatory knowledge
  • Microsoft Office proficiency

Nice-to-have

  • proactive client communication
  • self-service tool promotion
  • ethical business judgment

Key Requirements

  • 2-4 years of relevant experience
  • Customer service or finance experience
  • Crisis management and critical thinking skills
  • Attention to detail
  • Clear written and verbal communication
  • High-quality customer service focus

Work Rights

Not specified

Tailored Resume

Cover Letter