Resource Planning Specialist, CS Workforce Management

Netflix

Manila, Philippines
Not specified; not specified; not specified
On-site
3+ years workforce management experience
2+ years schedule development in wfm platform
Experience with multi-channel contact centers
The Resource Planning Specialist acts as a key architect designing complex labor requirements across a global multi-lingual vendor network

Job Summary

  • The Resource Planning Specialist acts as a key architect designing complex labor requirements across a global multi-lingual vendor network.
  • Candidates will utilize traditional WFM principles blended with Generative AI-driven insights to optimize schedules and enhance service levels.
  • The role requires balancing operational efficiency with outstanding employee and customer experiences while navigating diverse labor laws.

Matching Summary

The Resource Planning Specialist acts as a key architect designing complex labor requirements across a global multi-lingual vendor network.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years workforce management experience
  • 2+ years schedule development in WFM platform
  • Experience with multi-channel contact centers
  • Knowledge of diverse labor laws and time zones
  • Ability to normalize and interpret data

Nice-to-have

  • Generative AI exposure for forecasting
  • Prompt engineering skills for reporting
  • Experience with gig-economy models
  • Strong analytical problem-solving skills
  • Hybrid work arrangement flexibility

Key Requirements

  • BA/BS degree or equivalent work experience
  • 3+ years in workforce management or back-office operations
  • 2+ years developing schedules in a WFM platform
  • Open to hybrid work arrangement in Makati

Work Rights

Not specified

Tailored Resume

Cover Letter