Head, Aftersales – Southern

821

After sales team management
Profitability and productivity oversight
Customer satisfaction target achievement
The role is responsible for ensuring the branch meets all customers' needs in accordance with after sales CSI targets

Job Summary

  • The role is responsible for ensuring the branch meets all customers' needs in accordance with after sales CSI targets.
  • The incumbent must manage the after sales team to meet customer requirements and delight customers through their experience.
  • The position requires ensuring compliance with principal requirement standards, statutory requirements, and employment procedures.

Matching Summary

The role is responsible for ensuring the branch meets all customers' needs in accordance with after sales CSI targets.

Skills & Requirements

Must-have

  • After sales team management
  • Profitability and productivity oversight
  • Customer satisfaction target achievement
  • Statutory compliance adherence
  • Principal requirement standards

Nice-to-have

  • Operational excellence experience
  • High performance standards background
  • Good corporate governance knowledge

Key Requirements

  • Branch management experience
  • Knowledge of automotive industry regulations
  • Leadership in after sales operations

Work Rights

Not specified

Tailored Resume

Cover Letter