Concentrix Catalyst creates exceptional customer engagement, accelerates digital transformation, and delivers actionable customer experience (CX) improvements
Job Summary
Concentrix Catalyst creates exceptional customer engagement, accelerates digital transformation, and delivers actionable customer experience (CX) improvements.
You will analyze customer journeys, develop insights from Voice of Customer data, and create recommendations that improve customer experiences.
This role requires strong analytical capabilities, customer empathy, attention to detail, and the ability to work independently on consulting projects under managerial guidance.
Matching Summary
Concentrix Catalyst creates exceptional customer engagement, accelerates digital transformation, and delivers actionable customer experience (CX) improvements.
Skills & Requirements
Must-have
Analyze customer journeys and feedback data
Voice of Customer research and analysis
Develop consulting deliverables
Data analysis and insight generation
Present findings and recommendations
Nice-to-have
Customer empathy and attention to detail
Work independently with managerial guidance
Team-oriented with focus on larger goals
Initiative-driven and comfortable in ambiguity
Key Requirements
4-6 years consulting, customer analytics, or customer insights experience
Experience with Voice of Customer methodologies and CX metrics
Strong analytical and quantitative skills
Experience developing customer journey maps
Proficient in Microsoft Office (Excel, PowerPoint)