Desktop And Sales Support Specialist

Cogent Biosciences

Waltham, MA, United States
$35-40ph; target bonus: 10%; not specified
On-site
It support for commercial sales team
Troubleshoot hardware/software issues
Deploy new computers
Provide exceptional IT support to local and remote staff with an emphasis on root cause analysis

Job Summary

  • Provide exceptional IT support to local and remote staff with an emphasis on root cause analysis.
  • Act with a sense of urgency and provide exceptional IT support for the Commercial field team.
  • Document solutions and procedures to build our knowledge base and help others succeed.

Matching Summary

Provide exceptional IT support to local and remote staff with an emphasis on root cause analysis.

Salary

$35-40/hour; Target Bonus: 10%; Not specified

Skills & Requirements

Must-have

  • IT support for Commercial sales team
  • Troubleshoot hardware/software issues
  • Deploy new computers
  • Support conference room A/V systems
  • Cybersecurity awareness training

Nice-to-have

  • Excellent customer service skills
  • Creative problem-solving instincts
  • Collaborative team member
  • Enthusiasm to learn new challenges

Key Requirements

  • 3-5 years of equivalent experience
  • 3+ years advanced Windows and Apple OS experience
  • 2+ years experience with M365 apps, Outlook, Teams and Zoom
  • 1+ years experience with Veeva and Salesforce
  • Ability to safely lift and move equipment (~ 30 lbs)

Work Rights

Not specified

Tailored Resume

Cover Letter