Base: $35 - $45 ph; bonus/equity: not specified; b...
Patient support services training
Call center environment experience
Adult learning principles
This per diem Trainer role is responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training
Job Summary
This per diem Trainer role is responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training.
Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner.
Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness.
Matching Summary
This per diem Trainer role is responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training.
Salary
Base: $35 - $45 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Patient Support Services training
Call center environment experience
Adult learning principles
Cross-functional collaboration
HIPAA compliance knowledge
Nice-to-have
Proactive problem-solving
Independent decision-making
High discretion and confidentiality
Key Requirements
Bachelor's degree or equivalent experience
2+ years training experience in pharma/medical device
Pharmacy operations/claims processing experience
Benefit investigation and prior authorization experience