Senior Associate Customer Success Manager - Paradox

Kitcofiberoptics

Fully remote
Client-facing experience
Technical support expertise
Customer satisfaction management
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform

Job Summary

  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community.

Matching Summary

Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.

Skills & Requirements

Must-have

  • client-facing experience
  • technical support expertise
  • customer satisfaction management
  • product training delivery
  • issue troubleshooting
  • relationship building with clients

Nice-to-have

  • curious and courageous collaborator
  • strong communication skills
  • critical thinking and problem solving
  • flexible work schedule
  • empathy and integrity culture

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organization
  • excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter