Lead a team responsible for managing escalated issues from administration operations, ensuring timely and effective resolution
Job Summary
Lead a team responsible for managing escalated issues from administration operations, ensuring timely and effective resolution.
Oversee the operational implementation of change originating from Novigi and internal transformation projects, ensuring effective roll-out within business teams.
Act as the primary conduit for technical and system-related issues being escalated back to Novigi, ensuring structured communication and traceable resolution.
Matching Summary
Lead a team responsible for managing escalated issues from administration operations, ensuring timely and effective resolution.
Skills & Requirements
Must-have
Manage escalated issues from operations
Develop escalation workflows
Track and report on resolution timelines
Oversee operational implementation of change
Manage change initiative intake and delivery
Act as conduit for technical issues to Novigi
Coordinate with Novigi on troubleshooting
Nice-to-have
Champion a problem-solving culture
Support stakeholder engagement
Positive disrupter and big ideas
Key Requirements
Formal qualifications and/or degree in a relevant field
RG146 qualification or commitment to obtain
Deep knowledge of superannuation legislation
Demonstrated experience leading operational support teams
Experience with administration systems (Acurity)
Strong delivery skills across change initiatives
Proven ability to engage with multiple stakeholder groups