Senior Carbon Technical Partner (temp)

Carbon, Inc.

Sunnyvale, CA, United States
Base: $90,400 - $135,600 py; target hire near midp...
On-site
Advanced critical thinking and analytical abilities
Proactive problem-solver in dynamic situations
Customer-facing experience with technical background
The role involves serving as the lead point of contact for support matters, including training end users and resolving complex technical issues

Job Summary

  • The role involves serving as the lead point of contact for support matters, including training end users and resolving complex technical issues.
  • Carbon Technical Partners are expected to diagnose and resolve high-severity requests by applying advanced technical knowledge even when faced with incomplete information.
  • This position offers a hybrid schedule with potential for up to 15% travel to support customer needs and product training.

Matching Summary

The role involves serving as the lead point of contact for support matters, including training end users and resolving complex technical issues.

Salary

Base: $90,400 - $135,600 per year; Target hire near midpoint of $113,000; Geographic differential applies if not based in Sunnyvale

Skills & Requirements

Must-have

  • Advanced critical thinking and analytical abilities
  • Proactive problem-solver in dynamic situations
  • Customer-facing experience with technical background
  • Experience with engineering chemistry or material science
  • Ability to manage multiple projects with attention to detail

Nice-to-have

  • Spanish language skills preferred
  • Experience leading technical training sessions
  • Adaptability to small-company evolving processes
  • Proficiency with Salesforce and Jira ticketing systems
  • Curious technical investigator mindset

Key Requirements

  • BS degree in engineering material science or related field
  • Around 5 years of relevant experience in technical service or product support
  • Experience with DLP SLA or FDM 3D printing technologies
  • Prior experience in dental lab or industrial manufacturing environment

Work Rights

Not specified

Tailored Resume

Cover Letter