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Remote is seeking a Payroll Client Services Specialist Lead for the DACH region, responsible for processing payroll and managing client inquiries with a focus on compliance and customer satisfaction. The role requires fluency in German and experience in payroll processing for Germany and Switzerland, with a strong emphasis on teamwork and problem-solving.
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Job Summary
The role involves serving as a specialist level support for all inquiries related to German and Swiss payroll runs while ensuring strict adherence to local compliance.
Candidates will act as the main point of contact for urgent issues and customer escalations, often joining video calls to find quick solutions.
The position offers opportunities for continuous learning, career development, and access to training programs within a fully remote, global company culture.
Matching Summary
Match Score: 75
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Remote is seeking a Payroll Client Services Specialist Lead for the DACH region, responsible for processing payroll and managing client inquiries with a focus on compliance and customer satisfaction. The role requires fluency in German and experience in payroll processing for Germany and Switzerland, with a strong emphasis on teamwork and problem-solving.
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Salary
Base: $30,700 - $69,050 USD annually; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits package
Skills & Requirements
Must-have
End-to-end payroll processing experience
German and Swiss payroll expertise
Professional fluency in German language
Deep knowledge of DACH tax regulations
Client-facing escalation management
Nice-to-have
Experience working in remote environments
Asynchronous communication proficiency
Mentoring and team collaboration skills
Analytical problem-solving mindset
Adaptability in fast-paced international settings
Key Requirements
Hands-on experience processing end-to-end payroll for Germany/Switzerland
Professional fluency in German required
Deep understanding of DACH payroll tax regulations
Experience in client-facing roles
Availability to work Saturday through Wednesday shifts