Contact Center Supervisor

Labe Bank

Northbrook, IL, United States
Base: $50,000 - $65,000; bonus/equity: eligibility...
Hybrid
Customer service representatives guidance
Daily work assignments completion
Inquiries answering
Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service

Job Summary

  • Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.
  • Responsible for training and educating representatives, monitoring work performance and providing feedback.
  • We offer opportunities to grow and develop in your career and have a culture that encourages an entrepreneurial spirit.

Matching Summary

Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.

Salary

Base: $50,000 - $65,000; Bonus/Equity: eligibility to earn an annual bonus; Benefits: Comprehensive benefit package

Skills & Requirements

Must-have

  • Customer service representatives guidance
  • Daily work assignments completion
  • Inquiries answering
  • Work performance monitoring
  • Daily direction and communication

Nice-to-have

  • Entrepreneurial spirit culture
  • Opportunities for development
  • Upward mobility opportunities
  • Award-winning culture

Key Requirements

  • 2-3 years customer contact experience
  • Leadership ability
  • Prior management experience
  • Insurance or Financial industry experience

Work Rights

Not specified

Tailored Resume

Cover Letter