4 years relevant experience in call centre operations
Fluent written and spoken english essential
Experience with mis data entry and reporting
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Otis is seeking a Customer Care Champion for their Otisline Contact Center in Mirqab, Kuwait. The role involves managing customer calls, coordinating callbacks, and reporting while providing opportunities for professional development within the customer service center.
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Job Summary
The role serves as the primary interface between internal and external customers within the Otisline Contact Center Team.
Responsibilities include capturing client concerns, dispatching technicians, coordinating callbacks, and generating detailed daily and monthly reports.
Otis is a global industry leader employing 72,000 people committed to safety, ethics, and quality in moving billions of passengers daily.
Matching Summary
Match Score: 75
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Otis is seeking a Customer Care Champion for their Otisline Contact Center in Mirqab, Kuwait. The role involves managing customer calls, coordinating callbacks, and reporting while providing opportunities for professional development within the customer service center.
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Skills & Requirements
Must-have
4 years relevant experience in call centre operations
Fluent written and spoken English essential
Experience with MIS data entry and reporting
Nice-to-have
Arabic language skills preferred
Ability to upskill into other customer service areas
Background in construction or engineering organization
Key Requirements
Associate degree in Arts/Science or equivalent
Minimum 4 years of relevant experience in call centre operations
At least 2 years in positions of progressively increasing responsibilities