Contact Centre Supervisor (supervision Hub)-1

Financial Conduct Authority

London, United Kingdom
London based: £29,700; leeds based: £27,800; progr...
Hybrid
Minimum previous customer service experience
Prior experience communicating via phone email webchat
Excellent verbal communication skills including listening
You will play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services by regulating financial markets

Job Summary

  • You will play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services by regulating financial markets.
  • The role involves managing calls from consumers, resolving queries, and using analytical skills to identify harm and risks that must be referred to internal departments.
  • Employees receive an extensive 16-week training programme and benefit from a hybrid working model with 25 days annual leave plus bank holidays.

Matching Summary

You will play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services by regulating financial markets.

Salary

London Based: £29,700; Leeds Based: £27,800; Progression to higher salary bands available

Skills & Requirements

Must-have

  • Minimum previous customer service experience
  • Prior experience communicating via phone email webchat
  • Excellent verbal communication skills including listening

Nice-to-have

  • Investigatory mind-set to find answers
  • Ability to make judgement-based decisions
  • Resilient ability to work to SLAs under pressure

Key Requirements

  • Minimum previous customer service experience
  • Experience communicating via phone/email/webchat
  • Full-time availability including occasional Saturday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter