Support Specialist - Tier 1 (remote)

Patterson

ID, United States
Base: $17ph; bonus/equity: not specified; benefits...
Fully remote
1 year customer service experience
1 year experience with crm software
2 years experience with microsoft operating systems
Patterson is seeking a fully remote Tier 1 Support Specialist to provide technical support and customer service through inbound and outbound calls. The ideal candidate should have a strong customer service orientation and experience with technical troubleshooting, while the role offers competitive benefits and a supportive work culture

Job Summary

  • Patterson values a people-first culture and professional growth.
  • The Support Specialist engages with customers to provide technical support and document inquiries.
  • Employees enjoy competitive benefits including medical, dental, and 401(k) match.

Matching Summary

Match Score: 85

Patterson is seeking a fully remote Tier 1 Support Specialist to provide technical support and customer service through inbound and outbound calls. The ideal candidate should have a strong customer service orientation and experience with technical troubleshooting, while the role offers competitive benefits and a supportive work culture.

Salary

Base: $17/hr; Bonus/Equity: Not specified; Benefits: Full Medical, Dental, and Vision

Skills & Requirements

Must-have

  • 1 year customer service experience
  • 1 year experience with CRM software
  • 2 years experience with Microsoft Operating Systems

Nice-to-have

  • Strong customer service orientation
  • Excellent written and verbal communication skills
  • Ability to learn new content quickly

Key Requirements

  • High School Diploma or Equivalent
  • Technical certifications preferred
  • 2 years technical experience supporting software

Work Rights

Not specified

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