It Service Desk Specialist

TRIMEDX

First level technical support
Hardware and software troubleshooting
Ticket documentation and management
The role focuses on serving clients, patients, and communities with equal measures of care and performance

Job Summary

  • The role focuses on serving clients, patients, and communities with equal measures of care and performance.
  • The technician provides timely end-user technical support for enterprise hardware, software, and network issues.
  • Associates are expected to collaborate with other departments to identify trending issues and prioritize resolutions.

Matching Summary

The role focuses on serving clients, patients, and communities with equal measures of care and performance.

Skills & Requirements

Must-have

  • First level technical support
  • Hardware and software troubleshooting
  • Ticket documentation and management
  • System performance monitoring

Nice-to-have

  • Process efficiency improvements
  • Collaborative team environment
  • Project task coordination

Key Requirements

  • High school diploma or equivalent required
  • 1+ years of Service Desk experience preferred
  • Associate degree in MIS or Computer Science preferred

Work Rights

Not specified

Tailored Resume

Cover Letter