Tier 1 - Technical Support Engineer

8x8

Manila, Philippines
First-line technical support
Troubleshooting technical problems
Customer service and communication
Provide first-line support to end customers, resolving issues through various channels and enabling self-service

Job Summary

  • Provide first-line support to end customers, resolving issues through various channels and enabling self-service.
  • Diagnose and rectify technical problems, own support cases, and provide configuration review and fault isolation.
  • Empower customers by promoting a Knowledge Base and self-service, while working with SLAs and KPIs.

Matching Summary

Provide first-line support to end customers, resolving issues through various channels and enabling self-service.

Skills & Requirements

Must-have

  • First-line technical support
  • Troubleshooting technical problems
  • Customer service and communication
  • IP and networking technologies
  • VoIP and SIP knowledge

Nice-to-have

  • Passion for solving problems
  • Self-learner with analytical skills
  • Ability to think on your feet
  • Positive attitude and team player

Key Requirements

  • Good written and spoken English
  • Technical support experience
  • Competent IP and networking experience
  • Knowledge of IP telephony (VoIP), SIP
  • Experience with network routers, switches, firewalls

Work Rights

Not specified

Tailored Resume

Cover Letter