Senior Manager, Customer Experience Coe

ING

Australia
**
Customer experience strategy
Voice of the customer
Customer journey redesign
** ING is seeking a Senior Manager for its Customer Experience Centre of Excellence in Australia. The ideal candidate will focus on leveraging customer insights to drive improvements in customer experience and satisfaction while fostering a culture of customer-centricity within the organization. **

Job Summary

  • As Senior Manager, Customer Experience CoE, you’ll help shape the future of banking at ING Australia — turning powerful customer insights into meaningful action, lifting our enterprise NPS ambition, and embedding customer centricity deep into how the organisation thinks, decides, and delivers.
  • Drive our CX & NPS strategy — shaping ambitions, prioritising initiatives, and tracking what truly moves the dial.
  • Discounted ING Health Insurance, an additional Rest Day to support your wellbeing, and an IMPACT day to volunteer on approved sustainability activity are some of the benefits offered.

Matching Summary

Match Score: 75

** ING is seeking a Senior Manager for its Customer Experience Centre of Excellence in Australia. The ideal candidate will focus on leveraging customer insights to drive improvements in customer experience and satisfaction while fostering a culture of customer-centricity within the organization. **

Skills & Requirements

Must-have

  • Customer Experience Strategy
  • Voice of the Customer
  • Customer Journey Redesign
  • Customer Centric Capability Building
  • NPS and CSAT analysis
  • Actionable Change Management

Nice-to-have

  • Relentless customer mindset
  • Action oriented energy
  • Optimistic and collaborative approach
  • Championing mindset and behaviour change

Key Requirements

  • Minimum twelve (12) months in current role for internal applicants

Work Rights

Not specified

Tailored Resume

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